EnFact Fraud Protection
In order to ensure your Debit/ATM card is protected we use the leading fraud prevention service called EnFact. No matter how careful you are with your financial records, criminals may still find ways to access your card information. By monitoring your normal spending patterns, our fraud protection service evaluates your transactions for suspicious activity. This service helps protect you from fraudulent activity. There are multiple reasons a transaction can be flagged as potentially fraudulent. This may include sudden changes in purchase locations, an increase frequency in high dollar transactions or your card is used unexpectedly overseas or in a foreign country.
Once EnFact identifies the transaction as suspicious, the EnFact automated system will contact you to verify the transaction in question. Your response to this call is critical to prevent potential risk and avoid restrictions we may place on your card. If you confirm that the transaction is not legitimate, the card is immediately blocked to prevent fraud from recurring.
You should expect the following when being called:
- Our automated call center will ask you to verify recent transaction activity on your card.
- You’ll be asked to verify your identity and provide your 5 digit zip code.
- You’ll be able to respond via your touchtone keypad.
- You’ll also be provided a toll free number to call in case you have any additional questions.
- EnFact does not ask members to validate their identity by asking for social security numbers or a date of birth.
Two-Way Text and Email Fraud Alerts
Our fraud monitoring network, Enfact, watches for suspicious or unusual transactions, and if a suspicious transaction appears on your card, you'll receive a text asking if it's legitimate. You can simply respond "YES" to confirm, or "NO" to report the transaction as fraudulent and have your debit card blocked from additional fraudulent charges!
In addition to text alerts, emails will also be sent with instructions on how to confirm a legitimate transaction or report it as fraud. Emails are sent from: noreply@EnFactNotifications.com
What you can do to protect yourself…
- Make certain your contact information is up-to-date in case EnFact needs to contact you.
- If you’ll be traveling, please provide us with the dates of travel, countries you will be traveling to and a good phone number where you can be reached while traveling.
- Update your mobile phone contacts to include the EnFact Call Center in case you need to follow up with them while you are traveling. The phone numbers are:
- EnFact (Domestic) 1.877.253.8964
- EnFact (International) 1.973.682.2652
- Safeguard your ATM/Debit card and PIN
- Monitor your statements regularly for suspicious activity
- Your lost or stolen card should be reported immediately by calling 1.800.472.3272
- Carry a backup form of payment
Stay Up-To-Date
Ensure your cell phone number and email address are updated in our files so you can take advantage of this great offer! To update your contact information please visit a branch or send us a secure message via OnLine Banking!
