CardControl

• Can I block all international transactions?
  

  Yes. International transactions can be blocked using the “International” location control. Transactions will be limited to the United States. Also, for additional protection of our members debit cards, GSCU does internally block certain international countries.

• Does CardControl work on Apple and Android phones?
  

  Yes, CardControl works with the most recent mobile operating software as well as two past generations of Apple and Android phones.

• Does CardControl work for ATM Cards?
  

  No, CardControl currently only supports debit cards.

• How will my name appear within the CardControl app?
  

  Names are displayed as last name then first name (e.g. SMITH JOHN.)

• Does CardControl reflect the card status?
  

  Yes, the Card Details screen displays the Card Status.

• When loading more than one card on a device, what type of information do you need in order to register each card?
  

  You need this information: the card number, address, zip code, expiration date, and CVV/CVC code. Secondary authentication may include: security token sent in an email, last 4 digits of the social security number, or a PIN’d transaction amount performed in the past 72 hours.

• Can multiple cards be linked to one registered CardControl account?
  

  Yes, cardholders can register multiple cards within a single CardControl app. Additional cards can be added by accessing the Menu option and then selecting Manager Portfolio and then Add card.

• When cardholders receive a reissued or replacement card, will they have to update their cards within the application?
  

  If the card number is new, then the user must “add” the new card number to the user’s profile. In addition, the user may delete the old card by accessing the Menu option and then selecting Manage Portfolio.

• Does the “Block International” setting also block International internet (card not present) transactions?
  

  No, the location controls are applied to in-store transactions only; however GSCU does internally block certain international countries that cannot be overridden within the CardControl app.

• How long does it take for a control or alert setting to take effect?
  

  The control settings take effect as soon as the “Updating information” message in the app stops.

• Are the alerts sent as email or “push” notifications to the device?
  

  CardControl alerts are sent as push notifications to the phone. The alerts also display under “Messages” in the CardControl app.

• Will location controls, merchant controls, threshold controls, and turning the card “Off” impact previously authorized recurring transactions?
  

  No, previously authorized recurrent payments will continue to process and will bypass the CardControl edit checks.

• If a user sets multiple alerts and a transaction violates these alerts will the user receive a separate message for each alert?
  

  No, the alerts are consolidated into one message. For example, if the transaction has violated threshold and location settings then you will only receive one alert and not multiple alerts.

• Does the app show recent transaction history?
  

  Yes, the app shows the last 50 card-based transactions posted within the last 30 days.

• What exactly is the range of the “My Location?” controls, and will this control setting impact internet transactions?
  

  The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as “primary” within CardControl. These controls impact “card present” transactions only, therefore internet transactions are not impacted.

• If “My Location” is set but the primary device is off, will transactions get denied outside of the My Location area?
  

  CardControl will ignore location information that is more than one hour old. Therefore, if the phone is off for more than one hour “My Location” controls will not take effect, and the transaction will not be denied on the basis of the old location information.

• What happens if “My Location” is set but the phone is left at home? Will transactions be denied outside of the My Location area?
  

  CardControl performs a proximity check at the granularity of zip code or city, so if the merchant is close to home then the transactions will still be processed.

• What types of transactions display in CardControl?
  

  CardControl only shows the transactions that are performed with your GSCU Visa Debit Card. It does not show non-debit card transactions, such as in person teller transactions, electronic withdrawals or check withdrawals on an account. To see detailed account history, log into your Mobile Banking app.

• What is included in the “Total Spend” amount?
  

  The “Total Spend” amount is calculated from the cumulative spending for a specific card and displays on the back of that card image. At the end of the month, the total resets to zero (0). Refunds are deducted from the total.

• How does a cardholder turn off notifications at certain times, such as when a cardholder is sleeping?
  

  Go to “Settings” and select the Do Not Disturb option, which will limit alerts during the time that is set.

• What does eCommerce mean?
  

  Transactions that are completed electronically on the internet are known as ecommerce.

• Why did I receive an alert if it was not set?
  

  Alerts are always sent for the following types of transactions; denied transactions, deposits/refunds, when a shared user changes a control setting and card status changes.

• Can you unsubscribe from CardControl?
  

  Yes, go to “Manager Portfolio” and uncheck the card(s) you would like to unsubscribe. Once a cardholder unsubscribes, all previously set alerts and controls are no longer in effect.