Mobile Banking
- If I lock myself out of Mobile Banking, will I be locked out of OnLine Banking too?
No. If you lock yourself out of Mobile Banking (entering your password incorrectly too many times) you will only be locked out of Mobile Banking. You will need to contact the credit union at 800-645-4728 or via email eservices@gscu.org to unlock your mobile account.
- Do Mobile Banking transactions follow the same limits as OnLine Banking in relation to Regulation D?
Yes. The credit union’s transaction limitations also apply to mobile banking. There are federally regulated savings withdrawal and transfer limits by all financial institutions. Granite State Credit Union complies with the Federal Reserve Bank's Regulation D. This regulation limits the number of transactions you can make from your share (savings) accounts each month. Share accounts include Regular, Special, Vacation, Christmas, Tax and Advantage Savings, as well as Money Market Accounts.
- Is it safe to use Mobile Banking?
Our secure Mobile Banking site uses 256 bit encryption. For all internet use on a handheld device, we recommend security measures such as privacy screens, placing a password and lock timer and protecting the physical security of your device at all times.
- Do I use the same password as with OnLine Banking?
Yes. We’ve given members the added convenience of Mobile Banking without any additional set up. Just login to Mobile Banking using the same credentials as OnLine Banking.
- Can I access electronic statements with Mobile Banking?
This functionality is not currently available on our Mobile Banking platform. You can access electronic statements by logging into OnLine Banking.
- What types of transactions can I conduct through Mobile Banking?
Mobile Banking can be used for balance inquiries, to transfer funds that you are an authorized signer, check your account history, view loans and make payments, create and pay bills, and deposit checks. In addition to conducting transactions, you can also review our branch and ATM locations and connect via phone to a GSCU Member Service Rep and deposit checks.
- How can I find additional account history?
Only 30 days of account history are available on Mobile Banking. To view additional history you may access your account via OnLine Banking.
- Can I access Bill Pay with Mobile Banking?
Yes, you can access Bill Payment and Popmoney through Mobile Banking.
- Why does my balance not match my actual balance in my account?
All account balances within mobile banking reflect available balances, simply to preserve space on the small screens of mobile devices. In order to view your current balance, click on your account and you will be presented with the current balance and available balance.
- Can I have more than one phone signed up for Mobile Banking?
Yes, you can have more than one phone number registered on your account. However you can't use the same number assigned to multiple accounts.
- Why are there times when I am prompted to answer a security question when I log into Mobile Banking?
Answering security questions provides an additional layer of security.
